FREQUENTLY ASKED QUESTIONS

 

What is the turn around time ? 

If you have ordered a box which is already in stock, this will take around 7 working days.

If the box you have ordered is a made to order or a bespoke box then this will take up to 16 working days depending on the size, shape of your order.

If you are wanting the box to be hand painted then please get in touch and we can estimate a time depending on your design.

 

How do you apply the frontages?

We have an in-house vinyl plotter which we use for the frontages. We also provide a hand painted service for additional costs, please do get in touch with us if you would require this, check out our gallery for previous examples. 

We also screen print some of our edition boxes, this will be stated in the in the boxes description on the store page. 

 

How do you ship the boxes?

We ship out the boxes using trusted couriers. The shipping costs depend on the size of the box, the total amount will be displayed once you add the box to your cart.

 

Can your light boxes be used outside?

Yes of course, when adding your box to the basket please select for outdoor use and we can weatherproof  it. This means the box will be lacquered , sealed and use waterproof LEDs. 

 

Can your light boxes be battery powered?

Yes, you have an option of making your box battery powered if you wish for an additional cost. We can supply our boxes with sealed lead free 12v batteries which are longer lasting. However we do recommend you getting the box wired into the mains, if possible, to ensure you get maximum lighting usage.

 

What lighting do you use for your light boxes?

In all boxes we use 12v waterproof LED lighting, these are a bright white light, we can offer your lighting a more warm white if you want it more ambient. If the box is really small then the lighting with be 9v battery powered LEDs, this will be stated in the boxes description.

 

Can you provide various coloured frontages?

The stock light boxes we sell are provided with white perspex and a choice of coloured vinyl frontages. Please let us know what colour vinyl you are wanting and we can let you know if this is possible. 

If you are ordering a bespoke box then please let us know what colours you require, i.e the perspex colour and or the colour of vinyl and we can work to your requirements

 

How shall i provide my frontage design? 

After purchasing the box, please send your artwork to : hello@lightabox.com

We accept files that are PSD, PDF, AI, we recommend your design to be vectored, 

if not then please send a high quality JPEG at 300dpi.

 

Do you accept refunds?

No, we don’t accept any refunds. If you are completely unsatisfied with your order then please get in touch and we can work something out.